Refund policy

At Classic “B” Club, we want you to be completely satisfied with your purchase. We accept returns within 30 days of receiving your order, provided the item meets the eligibility requirements below.

Return Eligibility

To be eligible for a return, items must:

  • Be unworn, unwashed and unused
  • Be in their original condition
  • Have all original tags attached
  • Be returned in their original packaging
  • Be free from stains, odours, pet hair or any signs of damage

Items that do not meet these requirements may be refused and returned to the customer.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns for:

  • Underwear
  • Socks if opened
  • Water bottles if used
  • Gift cards
  • Sale or clearance items, unless they are faulty

Faulty, Damaged or Incorrect Items

If your order arrives damaged or faulty, or you receive an incorrect item, please contact us within 14 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the fault or damage

Once your claim has been reviewed and approved, we will arrange a replacement, repair or full refund at no additional cost to you.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to complete the refund.

Original shipping charges are non-refundable unless the item is faulty, damaged, or we made an error with your order.

Exchanges

We currently offer exchanges for:

  • Different sizes
  • Different colours, subject to availability

If your requested size or colour is unavailable, we will issue a refund instead.

Return Shipping

Customers are responsible for the cost of return shipping unless:

  • The item is faulty
  • The wrong item was sent
  • The item arrived damaged

We strongly recommend using a tracked shipping service, as Classic “B” Club cannot be held responsible for returns that are lost in transit.

Order Cancellations

Orders can only be cancelled before they have been dispatched.

Once an order has been shipped, it must be returned in accordance with our standard returns policy.

Contact Us

If you have any questions about returns, exchanges or refunds, please contact us:

Classic “B” Club
Email: support@classicbclub.com

We aim to respond to all enquiries within 1–2 business days.

Our Promise

At Classic “B” Club, customer satisfaction is at the heart of everything we do. We are committed to providing premium-quality products and exceptional service.

If something isn't right with your order, please get in touch with us. We will always do our best to resolve the issue quickly, fairly and professionally.

Classic “B” Club
For The Distinguished Few